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Clinic Unit Secretary – Main Clinic (FT Days) Full Time

This position is responsible for providing clerical support for a unit within the clinic and ensuring the smooth flow of patients through the clinic. Obtains and furnishes information from other departments, patients and physician/medical offices to ensure records are complete and accurate.

Primary Duties

  1. Prepares for clinic visits by ensuring all medical records are available to the medical provider (i.e., nurse, physician) for the patient visit.
  2. Contacts offices of referring physicians to obtain medical records for patient appointments.
  3. Answers incoming calls from referring physicians, other medical providers, etc. in a courteous manner, determines needed information and directs calls accordingly.
  4. Assists clinic medical providers with patient flow to ensure efficient and effective operations.
  5. Utilizes workflows in eCW to retrieve records of a patients previous visits, medication lists, etc. and identify/designate clinic location of patient at all times.
  6. Refers to medical provider notes in eCW regarding individual patient needs (i.e., follow-up appointments, testing, additional treatments) and coordinates with patient to book follow-up appointments, etc.
  7. Prints an office visit summary that lists future appointments or testing, a current medication list and treatment that was done during the office visit.
  8. Completes patient check-out process in eCW to ensure patient records (medical provider notes regarding patient presentation/symptoms and providers impressions, diagnosis, treatment plan, etc.) are updated and faxes through eCW such patient visit records to the patients primary care and/or referring physician.
  9. Disposes of patient information in a proper manner to ensure confidentiality.
  10. Other assigned duties as directed by supervisor based on demonstrated competency.
  • Education: High School diploma or equivalent required.
  • Licensure/Certification: None required.
  • Experience: Minimum of two years work experience in a medical office setting required. Knowledge of medical office terminology desirable. Must have proficient computer skills.


Job Overview

  • Job Title: Clinic Unit Secretary – Main Clinic (FT Days)
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