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MIS Help Desk Engineer Full Time

The Help Desk Engineer’s primary responsibility is to build relationships with clinical and administration staff and provide outstanding technical consulting and support to allow a great patient experience.

Looking for an individual that is excited about working for a company that is growing with a great culture and will be an example of living the Core Values of Arkansas Heart Hospital:  Highest Expectations in Quality, Excellence through Innovation, Accountability through Ownership, Resilience without Compromise, Teamwork with Results.

Work Schedule:

8 hour shifts including some nights, weekends and holidays.

Primary Duties:

  1. Build relationships with Physicians and Hospital staff and provide outstanding technical consulting and support to allow a great patient experience
  2. Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams.
  3. Travel as needed to support remote clinics throughout the state.
  4. Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications.
  5. Notify customer and third-party service providers of issues, outages and remediation status.
  6. Evaluate productivity using existing systems.
  7. Advise users of information systems of current and future system plans.
  8. Participate in meetings as required.
  9. Perform specific MIS tasks based on user needs and requests.
  10. Follow all applicable policies relating to purchasing and contracting.
  11. Deal with vendors to resolve technical problems.
  12. Adhere to all hospital and departmental safety policies.
  • Education: College degree in IT related field preferred.
  • Licensure: None required.
  • Experience: Minimum one year experience in Help Desk engineer type role required.


  1. Adhere to the hospital’s Exposure Control Plan.
  2. Maintain confidentiality of all personnel, patient, financial and other information.
  3. Perform other tasks as assigned.

Job Overview

  • Job Title: MIS Help Desk Engineer
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